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Improving productivity and quality control at a cash-management company
BUSINESS PROBLEM: The operational division of a cash-management company was looking to improve productivity and assure quality control across the services it provided in a large metropolitan region.
SOLUTIONS: We were hired to assist the operational director and managers with reviewing and optimizing procedures and processes, breaking down costs and identifying areas for improvements. We created a plan, redesigned work flows, and devised better ways of delivering quality services.
ASSIGNMENT: 18 months
RESULTS: We updated, standardized, and implemented new procedures and processes that addressed the issues the organization was facing at the outset of the project. Productivity improved. There was a marked decline in repetitive errors, and quality was assured for clients, leading to fewer complaints and greater customer satisfaction.
SOLUTIONS: We were hired to assist the operational director and managers with reviewing and optimizing procedures and processes, breaking down costs and identifying areas for improvements. We created a plan, redesigned work flows, and devised better ways of delivering quality services.
ASSIGNMENT: 18 months
RESULTS: We updated, standardized, and implemented new procedures and processes that addressed the issues the organization was facing at the outset of the project. Productivity improved. There was a marked decline in repetitive errors, and quality was assured for clients, leading to fewer complaints and greater customer satisfaction.