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Improving productivity and quality control at a cash-management company
Business problem
The operational division of a major cash-management company was looking to improve productivity and assure quality control across its services provided around a large metropolitan region.
Solutions
We were hired to assist the operational director and a set of managers and supervisors with reviewing and optimizing procedures and processes, breaking down costs and identifying areas for improvements. We created a plan, redesigned work flows, and devised better ways of delivering quality services.
Length of assignment: 18 months
Results
We updated, standardized, and implemented new procedures and processes that addressed the issues the organization was facing at the outset of the project. Productivity improved, there was a marked decline in repetitive errors, and quality was assured for clients, leading to fewer complaints and greater customer satisfaction.
The operational division of a major cash-management company was looking to improve productivity and assure quality control across its services provided around a large metropolitan region.
Solutions
We were hired to assist the operational director and a set of managers and supervisors with reviewing and optimizing procedures and processes, breaking down costs and identifying areas for improvements. We created a plan, redesigned work flows, and devised better ways of delivering quality services.
Length of assignment: 18 months
Results
We updated, standardized, and implemented new procedures and processes that addressed the issues the organization was facing at the outset of the project. Productivity improved, there was a marked decline in repetitive errors, and quality was assured for clients, leading to fewer complaints and greater customer satisfaction.